ExpressRez® is a simplified voice reservations service for inns, bed and breakfasts and vacation rental management companies. Our service is affordable and requires no long-term contract.
How It Works
When we receive a call for your lodging business, our Reservations Specialists immediately see your detailed property information and answer your call with your unique greeting. Our proven sales process, designed by the Kennedy Training Network, ensures that more calls are converted at a higher rate into reservations, which are booked directly into your website. Any reservation changes or operational requests are sent immediately to your team using our unique Customer Service Request system.
Improved Customer Service
With the ExpressRez® team working for you, communication between you and your guests will never be better. We answer all your calls promptly and provide exceptional customer service, often resulting in improved scores in TripAdvisor.
Convert More Calls Into Revenue
Using our proprietary technology and trained reservations specialists, Innkeepers can now earn more revenue, affordably and profitably, from every call received. This means healthier earnings and profits.
With ExpressRez®, you'll never miss a revenue call!
“As a former hotel owner, I made voice reservations my second most profitable revenue channel. That’s why I founded ExpressRez® — to help hospitality professionals like you to increase voice channel profitability.”
John Smallwood, Founder and CEO
No start-up costs or add-on fees
Reasonable per-minute rates
ExpressRez® is Sponsor of the 2020 PAII Innkeeping Conference and Trade Show, and of the 2020 AIHP Knowledge Sharing Summit and Marketplace.