Travelers enjoy and prefer the personal attention and assistance offered at Inns and B&B’s. That’s why it’s no surprise that over 80% of customer interactions take place over the phone.
For Innkeepers, a single missed call could result in a lost booking and hundreds of dollars in revenue. That’s tens of thousands of dollars over the course of a year that has a direct impact on the growth of your business.
No one likes for their call to be unanswered, or to be placed on hold. Expecting a potential guest to be patient in our fast-paced digital world is both unreasonable and unlikely. And the consequences to your business are real.
The simple truth is that many customers will only give you one shot. A missed call means losing a potential guest that may go to your competitor.
In today’s connected world, customers are quick to share negative experiences on social networks. This makes your brand’s reputation vulnerable.
What your customers experience when they call speaks volumes about your brand’s identity. An abandoned call suggests how you value a potential guest.
For Inns and Bed and Breakfasts, the most common reasons calls are missed are simply that the property is understaffed or too busy. Answering calls after hours is also a problem, especially when the right technology is not in place. ExpressRez is ready to help you solve these problems.
An expert voice reservation team, building rapport in a personalized way, to close the sale.
Trained hospitality professionals to reduce your fixed labor costs and improve guest satisfaction.
Reservations specialists trained to sell your property’s unique benefits and features, with warm, personalized hospitality.
*United States Patent #10,257,358 B2
PO Box 1450 Santa Fe, NM 87504
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